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Exam ITIL-4-Specialist-High-velocity-IT Prep, ITIL-4-Specialist-High-velocity-IT Test Answers

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Posted on: 06/20/25

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ITIL-4-Specialist-High-velocity-IT Test Answers & ITIL-4-Specialist-High-velocity-IT Test Sample Questions

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q60-Q65):

NEW QUESTION # 60
An organization is using an out-of-the-box service from a large service provider. How does the service provider know about the organization's needs?

  • A. The service provider conducts one-on-one interviews with the organization
  • B. The service provider's marketing and business analysis teams consider generic market needs, instead of the needs of this specific organization
  • C. The organization must customize the out-of-the-box service to meet its own needs
  • D. The organization submits a detailed list of requirements to the service provider

Answer: B


NEW QUESTION # 61
Which is a valid description of the priorities when using agile development methods?

  • A. 35px;">Responding to changes over following a plan
  • B. k

Answer: A


NEW QUESTION # 62
Which activity describes user-centered service design?

Answer:

Explanation:
Balancing user experience with the technical and business requirements


NEW QUESTION # 63
Which activity does a service provider carry out as part of the "explore step of the customer journey" ?

Answer:

Explanation:
Analysing potential customers patterns of business activity


NEW QUESTION # 64
Users are complaining that service desk agents do not listen to them and make assumptions about what their issues are.
Which action would BEST help to improve this situation?

  • A. Implement stricter service desk performance metrics
  • B. Improve the training given to the staff of the service desk function
  • C. Automating service desk processes to reduce human error
  • D. Increase the number of service desk agents available

Answer: B


NEW QUESTION # 65
......

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